300+ Million happy customers. For all other cases, the airlines shall refund the collected amount to the passenger within 15 days. If the tickets have been booked during the lockdown period through a travel agent for travel within the lockdown period, in all such cases full refund shall be given by the airlines immediately. All domestic and international commercial passenger flights had been suspended during the period. Here is the full case law, and here is a summary of the actual DGCA advise sent to the Court. Air India refund/credit shell at Others. Same problem..no refunds..I have 3 tickets book by lockdown…3 flights cancelled..by airlines…no refunds, Your email address will not be published. As per the memorandum released by the Ministry of Civil Aviation, if a passenger has booked a ticket during the first lockdown period( from 25th March 20 to 14th April 20) for travel during the second lockdown period(15th April to 3rd May 20) the passenger may seek a full refund. “What DGCA stated in the additional affidavit is a welcome stand and brings more clarity to the refund rules. You may either opt for refund or credit shell for the balance amount. This error message is only visible to WordPress admins, SpiceJet London Heathrow flights to be launched in December 2020, American Express Membership Rewards Credit Card. The Centre and DGCA also clarified that following categories of passengers are proposed to be covered under the formulation: - Passengers who had booked their tickets directly from the domestic airline for domestic travel. Please go to the Instagram Feed settings page to connect an account. The Centre had in an earlier affidavit informed the Supreme Court that airlines will fully refund for air tickets booked for travel during the COVID-19 lockdown. SHELL Energy has been forced to pay £390,000 in refunds and compensation to thousands of households for overcharging on bills after the price cap kicked in. This amount shall be passed on immediately by the Agent to the passengers. Another petition with the same prayer was filed by the Air Passengers Association of India. Click to share on Twitter (Opens in new window), Click to share on Facebook (Opens in new window), Click to share on WhatsApp (Opens in new window), Click to email this to a friend (Opens in new window), Click to share on Pinterest (Opens in new window), Click to share on Reddit (Opens in new window). There has been huge hue and cry from the travelling public over the past six months, about the cancellation of air travel due to the CoVid-19 induced lockdown on travels in March 2020. (C)D.No.10966 of 2020 etc. also read If the tickets are booked for international travel on a foreign carrier and the booking is ex-India during the lockdown period for travel within the lockdown period, a full refund shall be given by the airlines and said amount shall be passed on immediately by the agent to the passengers, wherever such tickets are booked through agents. --International travel passengers who had booked their ticket on an Indian carrier and the booking is ex-India. Post was not sent - check your email addresses! Once processed it can take up to 10 working days for you to receive payment. An NGO, the Pravasi Legal Cell, took the Government of India to court to ask them to enforce the full refund policy, and the Supreme Court of India, after many rounds of hearings, pronounced their verdict on October 1, 2020. Thanks a lot. --International travel passengers who had booked their ticket on a foreign carrier and the booking is ex-India. -- Created at 07/09/2020, 24 Replies - Dost and Dimes -- India's Fastest growing Online Shopping Community to find Hottest deals, Coupon codes and Freebies. I had booked a ticket in the month of sept for my mom, but I was cancelled by goibibo which is a subsidiary of mmt stating the reason being out of their hand. The government also said that if the airlines are unable to make a full refund, the fliers will get a credit shell up to March 31 next year. If you pay by monthly Direct Debit, it’s likely that your account will go from a credit to a debit balance throughout the … @Amit I have given you the SC judgement. I have therefore asked my credit card to get the money back. For international transactions, use Paypal to process the transaction.). d. By the end of March 2021, the Airlines shall refund cash to the holder of the credit shell. For all other cases, the airlines shall make all endeavours to refund the collected amount within 15 days. The flight got cancelled due to covid-19 but till date I haven’t received my points back. New Delhi: Approving fresh DGCA rules in toto, the Supreme Court on Thursday directed all airlines to give refund or credit shell option till March 31, 2021, to passengers of all flights including international which were cancelled on account of lockdown imposed to curb the spread of coronavirus pandemic. But this was not agreeable to the petitioner. Get the … See our Privacy Policy, 100,000 Membership Rewards / INR 45,000 Taj Vouchers on signup; 10,000 Bonus MR on minimum spend, Free to Signup; 1000 Membership Rewards bonus monthly on 4 txns of INR 1,000; Bonus 2,000 MR and INR 500 Amazon Voucher, 10,000 PremierMiles on Signup; INR 1,000 Amazon voucher on INR 5,000 spend. In response the company informed that the credit shell amount can be utilized for journey, instead of refund. What do you make of the Supreme Court order on flight ticket refund? I under the problems the airlines face but to be given a deadline of end March is ridiculous. We are asking you to pay after you have read the article if you are satisfied with the quality and our efforts. The response I received from Vistara today, 5 Oct: This is to inform you that we have reviewed your request. If you pay for your energy by Direct Debit, we’ll send your refund to you via BACs to the Bank account details we hold for you, provided that we’ve previously taken a payment from this account. Enjoy fast checkout on the move. SC bench is expected to take a stand on the Centre’s affidavit tomorrow (Wednesday) and pass orders. “Relief should be granted to everyone whose flights had been cancelled due to the lockdown due to the COVID-19 induced pandemic,” Hegde argued. shell up to 31st March 2021 on any route of his choice or the passenger can transfer the credit shell to any person including the travel agent through whom he/she has booked the ticket. The airlines shall honour such a transfer. Credit shell is like a wallet where the refund amount is used for future bookings. In all other cases, the airlines shall make all endeavours to refund the collected amount to the passenger within 15 days from today. Air India refund/credit shell at Others. But had apparently said that it applied to domestic and international tickets booked between March 25 and May 3 this year and will have to be refunded immediately. Refunds; There’s a credit on my bill, can I have it back? Every contribution helps cover the cost of the content generated for your benefit. The Directorate General Of Civil Aviation on Tuesday filed an additional affidavit in the Supreme Court clarifying that scheme for credit shell till March 31, 2021 or a full refund is applicable to passengers of all flights which were cancelled on account of lockdown imposed to curb the spread of … What about tickets which have been booked on points? Watch Times Now LIVE TV for latest and breaking news from India and around the world. The Directorate General of Civil Aviation (DGCA) informed the Supreme Court that passengers who had booked tickets in domestic and international carriers for air travel between March 25 and May 3, 2020,, which was the first two phases of the nationwide lockdown in the wake of the coronavirus pandemic, will be “fully refunded”. I feel for the airline but I feel for my hard earned cash also. Sorry, your blog cannot share posts by email. It is also made clear that such credit shell can be utilized by the concerned agent through whom the ticket is booked, for third party use. If you wish to cancel the booking then we can assist you with the cancellation as per the fare rules. We request you to reach out to us only when you have a firm alternate date of travel. Senior lawyer CA Sundaram, appearing for the association, told the Bench that the alleged action of airlines of not refunding the entire value of the cancelled air tickets was violative of the civil aviation requirement issued by the authority.