If you have troubleshot the computer and figured out it is a battery issue, you can reset it by removing the battery, and this can be completed in a few steps. It did for us! If the laptop does not detect this microchip, the battery may charge slowly, may not charge at all, or may not turn the computer on even if it's fully charged. That's still more than an aftermarket battery from $29-$59, but you can expect the battery to perform flawlessly in your machine or get a free replacement under the new battery warranty! If the laptop won't recognize the battery, it's also possible that you do not have an original battery. This works for most of their replacement parts, as well. changing an existing system and or setup password, Enhanced Pre-Boot To correct this issue, you might just need to reset the system's ability to detect the battery. Comments cannot contain these special characters: <>()\, Subscriber Identification How can a brand new battery not work? Unfortunately, if you are still having trouble with your battery, you may need further laptop and battery diagnostics or even a new battery. Power on the computer and tap F12 key at the Dell logo screen. Is there an alternative to a new battery? keyboard from the keyboard tray, Installing the then go for BIOS update from the support.dell.com using the computer service tag.. make sure battery has charge like greater than 15%.. Also try check the battery … keyboard to the keyboard tray, Intel Software 2. That is, unless the counterfeiters have taken a microchip from a dead genuine battery and have inserted it into the counterfeit. Every time a battery is charged or discharged, the battery loses a small amount of capacity. For more information, browse to the Dell Knowledge Base article Dell Laptop Battery - Frequently Asked Questions. Resetting BIOS Defaults Via the Reset Defaults Option. … a. Remove the screw that secures the battery to the computer [2]. The temporary failure simply means that the laptop temporarily can't communicate with the battery. If you do need a new battery, we always recommend getting an original battery from the manufacturer of your device as there is no way to guarantee a battery is genuine from a third party seller. Completely power down the laptop and remove the cord from the computer. If you use the website's chat feature, you can almost certainly get a steep discount on a battery without even asking! It's safe to charge me now." This is considered a normal characteristic of a rechargeable battery and is not covered by the warranty. Disconnect the battery cable from the connector on the system board [1]. Aftermarket batteries might be a very inexpensive option, but you get what you pay for. If you buy what you think is a genuine Dell battery from a third party, you should be able to know pretty quickly if you have a counterfeit. But when you plug in the cord, the battery either isn't being detected or is simply plugged in but not charging. If you're looking specifically for a Dell battery, you may be turned off by the high price on the Dell website. We requested a price quote on a battery marked at nearly $290 on the website. c. Lift the battery away from the computer [3]. If you pull out your Dell laptop at your local coffee shop and press the power button, you expect the screen to light up and to see a login screen. Installing the battery 1. Tighten the screws to secure the battery to the computer. This could be a good thing for consumers. You may find that an inexpensive aftermarket battery won't hold a charge after just a few weeks. Push on the battery release button or buttons to release the battery form the computer and remove the battery. While the exact cause is sometimes a mystery, it can be fixed. To further complicate matters, the laptop's battery light was blinking, which we learned is an error code (number of flashes equaled a code number) but there was no information anywhere as to what the error code meant. Connect the battery to the computer while the system runs and check for the battery error message. The replacement battery may have a new Dell Part Number, but you can be sure of getting the exact replacement you need. In the One Time Boot Menu, select Diagnostics, and press the Enter key. If the system is able to complete POST. If this is the case, you don't necessarily have to run out to buy a new battery if the sensor is just not correctly detecting the battery. Align the tabs on the battery with the slots on the plamrest. b. Dell's technical support team also had no idea what the code meant. The problem can happen for many reasons, which can include the battery at one time not being properly seated in the computer, a power surge, or even being removed from the computer while charging. If the sensor isn't working properly, you may find that a fully charged and functioning battery won't power on the laptop or will flash error lights. In the Pre-boot diagnostics, respond to the user prompts appropriately. According to Dell representatives, original Dell batteries have these microchips to help consumers detect counterfeit batteries. We broke down and bought a new battery only to find out that the new battery didn't work, either. There's also the question of quality control and fires. This might confuse you a bit. The problem with many Dell batteries relates to the laptop's failure to detect a microchip located inside the battery assembly. It may be a counterfeit or an aftermarket replacement battery. Dell's technical support personnel may tell you that the problem is a 'temporary battery failure' with no further explanation and that you will need to purchase a new battery for your system. Please select whether the article was helpful or not. Don't worry! latitude-e7470-ultrabook | Dell Latitude E7470 Owner's Manual | working-on-your-computer