Unfortunately it is a very common problem, however I believe the only ones capable of providing a solution would be Microsoft, not Malwarebytes. You can learn more about some of the known issues with the feature here. Avast AV) which do not have the problem. Basically, at least as I understand it, this issue occurs because Malwarebytes uses its service to start its tray component, but with fast startup enabled, Windows keeps certain processes (including drivers and services) stored in memory as though they are already running while terminating all user mode processes (user mode processes such as the tray). Gkata - I'm sorry this didn't work for you. Tap on Windows-Pause to open the System Control Panel applet. Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. If so, please give it a Like below. After I turned my machine off and then on, that icon was missing. Will you forward my issue onto the Malwarebytes support team? August 22 in Malwarebytes for Windows Support Forum. The software seems to be working in background whether or not the icon is visible (I can see activity in the process in Task Manager), but I like having the icon visible as confirmation. I am running the software in Windows 10 Pro Version 2004 OS Build 19041.50 Experience Pack 120.2212.31.0. Drag and drop the icons that you want to display from the hidden icons section to the System Tray. Disabling the FAST STARTUP in the power options causes the icon to appear all the time i.e. Share and discover new ways to work smarter with Dropbox in our community. Open the Settings app and go to the Personlization group of settings. This icon shows the current battery percentage. Does anyone know if Malwarebytes have acknowledged this problem, and if they are working on a fix? Either way, short of completely rewriting how Malwarebytes works, I don't see how they can fix it, and even if they did, there are other problems that can occur with fast startup due to its hybrid nature. Dropbox service is running in task manager. I have a brand new hp laptop with win10 pro. Someone suggested that the icon could be reinstated by signing out then in again “fixed” the problem - it did but only until the machine was turned off and then on again. You can adjust your cookie settings, otherwise we'll assume you're okay to continue. Select Notification Area Icons from the list of … I have attached the zip files you requested (one with icon and one without icon), screen shots of the system tray area (with and without icon) and a screen shot of the notification area icon settings showing that the Malwarebytes icon is switched on. It's easy! I noticed that an icon appeared in the notification area (what used to be called the System Tray) at the right hand side of the task bar. I certainly can, however they are well aware that countless users are impacted by this issue. Similarly, drag and drop icons from the system tray to the hidden icons section that you want to hide. Follow these steps for the same: Type Regedit in Windows Search or a Run dialog and press Enter to launch the Registry Editor. Thanks, that makes sense. LusilCommunity Moderator @ Dropboxhttps://dropbox.com/support. Tips & Tricks Find new ways to stay in flow or share your tips on how you work smarter with Dropbox. By Have disabled all AV and re moved and re installed dropbox via offline install. I repeated the above and toggled the dropbox icon back to "on" and now it is back in my systray where it belongs. Because of this, when the PC is started with fast startup enabled, it causes the tray to fail to load again since the service is already active in memory running in the background so it never goes through its normal startup phase which would normally include starting the tray. What a waste of money! Select the Taskbar tab and scroll to the Notification area section. Join a discussion or start your own today. I had this same (infuriating!) I look forward to hearing your analysis of this problem. To do so, press and hold Ctrl + Shift keys while right-clicking on the taskbar. To me, it seems that there is a bug in the Malwarebytes software. Have disabled all AV and re moved and re installed dropbox via offline install. If you found the answer to your question, please 'like' the post to say thanks to the user! The way we work is changing. problem and fixed it thusly: then select Notification area > customize, At the top there is a link to "Select which icons appear on the taskbar". In your first reply you asked me to send the log files ".....so that we may take a look at what's going on.....". For more info on available support options, see this article. This site uses cookies - We have placed cookies on your device to help make this website better. If Microsoft were to provide an API/function for third party developers to specify that their service(s)/driver(s) should be shut down normally when fast startup is active so that they are launched normally when the PC is started again, that too would likely allow for the problem to be solved. Adjust System Tray Icons using Mouse On the rightmost side of the taskbar, open the hidden icons section by clicking on the up arrow. Fast startup is known to cause problems with Malwarebytes as well as many other applications and we generally recommend that users disable it, especially if they have a modern system with a relatively fast SSD. Sign up for a new account in our community. I have other icons in the notification area (e.g. I have tried your suggestion but it makes no difference. You need to be a member in order to leave a comment. Are you a member of staff at Malwarebytes? If Microsoft were to either A) keep all user mode processes stored in memory the same way it does services and drivers (similar to how sleep mode in Windows works), it wouldn't be a problem, or B) if Microsoft would terminate the services rather than keeping them active/loaded, the service could restart normally and would launch the tray as it is supposed to. I even tried enablind and disabling all tray icons. Others suggested turned off “Fast Start” in the Power Options - this works, and seems to be a permanent “fix”. Installed dropbox latest from website but not able to get dropbox to start or show in system tray. I hope this is helpful for others. After exiting the dialog, I had my dropbox icon back in the "show hidden icons" area. Earlier today I installed Malwarebytes for the first time on my Windows 10 laptop. After the next power down, power up the icon does not appear. 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