Come meet a Samsung representative for your S10 purchase. By choosing I Accept, you consent to our use of cookies and other tracking technologies. Turning your Blu-ray player or home theater system should be easy. Samsung Blu-ray players appear to be malfunctioning for hundreds of users, and no one is sure what the issue is, ZDNet reported. Sorry, there is insufficient stock for your cart. Some machines are shutting down soon after turning on, and still other users report their devices have become unresponsive to commands and pressing buttons. Samsung did not immediately respond to a request for comment Saturday. A Samsung representative at Best Buy can set up a personal demonstration for your next galaxy device. Blu-ray player will not connect to the internet. Buy the Samsung Galaxy Note10/Note10+ and get 6 months of Spotify Premium for free. Browse answers, ask questions and get solutions from other Samsung customers. Update the Samsung Blu-Ray player's internal firmware. Copyright© 1995-2020 SAMSUNG All Rights Reserved. Samsung Blu-ray players are malfunctioning out of the blue, with most reports claiming that the devices are stuck in endless reboots. Message and data rates may apply. For Software or firmware questions, we suggest the following: For product performance questions, we suggest the following: Email as a contact option was discontinued as of April 3rd, 2019. Blu-ray home theater system does not turn off. Free standard shipping, exclusive offers and financing options. This site uses cookies to enhance your web site experience. Reset the player to factory settings. We use cookies and other tracking technologies to improve your browsing experience on our site, show personalized content and targeted ads, analyze site traffic, and understand where our audiences come from. newsletter. By submitting this form you acknowledge you have read the Privacy Policy Privacy Policy and consent to receiving calls/texts from Samsung representative. Tell them you have an affected Samsung Blu-Ray Player boot looping. Other regions may follow or not. Samsung Blu-ray players reportedly have stopped working but it’s not clear why, The best Black Friday and Cyber Monday deals on games, It’s the best time of the year to stock up on games, The best Black Friday and Cyber Monday deals under $50, You don’t have to spend a lot to give a lot, Sign up for the This could be due to copyright protection, a required firmware update, or an issue with the disc. Contact us on Twitter or Facebook and we'll reply with an answer to your question or issue. There are really only a couple of reasons for the picture being frozen or the Blu-ray player not responding. Some users have reported that they can hear a buzzing noise from the player as if it is trying to read a disk. Please help us improve by selecting a reason below. , our Samsung representative at Best Buy, want to know about you to set up a personal demonstration on your next galaxy device. The issues don’t appear to be confined to one particular model. Instead, use the navigation arrows and press Enter to get the movie started. A Samsung representative at Best Buy will call to schedule your Galaxy S10 try out. As part of this change in the standard, many Blu-ray discs block the Play button from being used on the main menu. On Samsung’s community support message board, some users posited the problems started with a firmware update, but ZDNet says this doesn’t appear to be the case, suggesting the likely culprit was an expired SSL certificate the Blu-ray players used to connect to Samsung’s servers. Some users report their Blu-ray players … Samsung.com Services and marketing information, new product and service announcements as well as special offers, events and newsletters. Please share your ZIP Code to find a nearby Best Buy location. Follow these quick steps to identify the cause of the issue. There are many variables that can cause these connections to fail, but many of them are easy to fix. Step 2. Some users report their Blu-ray players get stuck in an endless reboot loop when they’re switched on, others reported hearing a buzzing noise as if the device is trying to read a disk, but in many cases there’s no disk in the machine. or text SMSCARE to 62913
Step 1. However, it could just be your remote is in need of new batteries. Call them and get past their automated bot or chat them. In order to show the entire video without cutting the left and right edges off, black bars are used at the top and bottom to fill in the extra space on your TV. Please take our brief survey. For your Blu-ray player to connect to the internet via Wi-Fi, it needs to be able to connect to the router, which lets it connect to the internet. Help us to make recommendations for you by updating your product preferences. The only time you would get an error message is when the Blu-ray player or home theater cannot play the disc. By ticking this box, I accept Samsung Service Updates, including : * Standard text message and data rates may apply, IT/ Computing - 8 AM to 9 PM EST Mon to Fri, televisions-home-theater|home-theater|blu-ray-dvd-players. for 24/7 live support, Schedule in-home, walk-in, or mail-in service with our easy service diagnosis and scheduling tool, Your order, returns, refunds
selection. We encourage any customer with questions to contact us directly via chat or call at 1-800-SAMSUNG. It really is that straightforward. Attempt a power reset by pressing and holding the Fast Forward button for more than 5 seconds. To participate, please select 'Yes' or 'No' and provide comments and/or the reason for your Samsung’s Blu-ray players have reportedly started malfunctioning since Friday. Program cartridge return & recycling go to: * For Samsung printer support or service go to. Knowing where the connection is failing will help you know what steps to take next. No word from Samsung. Please share your ZIP Code to find a nearby Best Buy to try out your next phone. All of the player's settings … Solved: Samsung Blu-Ray Players Boot Looping. The devices are either stuck in a reboot loop or stopped responding to pressing buttons. live support 24/7*. By continuing to browse or use this site, you are agreeing to our use of cookies. , our Samsung representative, wants to know about you so they can assist you better. If you. , our Samsung representative will be in touch with you. Verify the DVD Player's Hardware Integrity. TLDR: There's a fix right now for US and UK folk for Samsung Blu-Ray players boot looping that started June 18. Blu-ray player shows black bars across the top and bottom of the screen, Black bars on the screen means the aspect ratio of your TV is different from the aspect ratio of what you're watching, or basically, the video you're watching is wider than your TV. Want to get hands-on with latest Galaxy device? Download the Samsung Blu-Ray software updates from the Samsung support website (see ... Video of the Day. Step 3. How to Troubleshoot a Samsung Blu Ray Player. Fast, easy checkout with Shop Samsung App. Please contact us via Live Chat for a faster response. Thousands of owners of Samsung Blu-ray players … Easy sign-in, Samsung Pay, notifications, and more! Play button does not work to start a Blu-ray disc. The Blu-ray standard is an upgrade from DVD in a lot of ways, allowing the main menu to be much more interactive than a DVD disc. Users are reporting the devices are stuck in an endless boot loop. Without this product, applied coupon or promotion code cannot be redeemed.Are you sure to remove this product? Please also read our Privacy Notice and Terms of Use, which became effective December 20, 2019. We are aware of the boot loop issue that appeared on certain 2015 Samsung Blu-Ray players and are offering free mail-in repairs to customers who have been impacted. Press the eject button on the Blu-ray player to open the tray and remove the disc, and then press eject again to close the tray. Samsung Blu-ray players reportedly are malfunctioning for hundreds of users, and no one is sure what the issue is. Explore Samsung Blu-ray & DVD Players, multi-room home theater audio speaker systems featuring easy Bluetooth connection and a flexible design to fit any home. To learn more or opt-out, read our Cookie Policy. Customer service representatives replying to the message board posters are telling people the company is investigating. See our privacy policy here. Either there is something wrong with the disc, or the Blu-ray player needs firmware update. and trade-in questions answered, Text SMSCARE to 62913 to receive * For Samsung Supplies information go to: * For S.T.A.R.