For bookings cancelled between March 25, 2020 to May 3, 2020, credit shell can be used for travel on or before February 28, 2021 and for bookings cancelled between May 4, 2020 to May 31, 2020, credit shell can be used for travel on or before March 31, 2021 to make another booking as well as to book ancillary products for the same passenger(s) from our website www.spicejet.com . Spicejet is notorious for its unprofessional behavior, and I have also faced the similar problem as stated above but in my case they agreed to to refund the amount held by them in-which these GOONS allegedly call as "Credit Shell". They have informed me to use this amount credited in shell on or before 31.03.2021 failing to which the said amount would be forefeited by spicejet. To redeem the credit shell, please reach out to us via this form and our team will coordinate with you. - Bookings will be automatically cancelled with zero cancellation fee and a credit shell for the full amount will be created, which may be usedfor the same passenger (s) for booking and travel on or before 31st March , 2021. I just noticed your question in the corner. A few months ago, before Spicejet as a company had changed hands from KAL airways pvt. 5. Spicejet will process a refund of unutilized taxes in the form of agency fund-transfers. Could you let me know when did this happen? Flight suspended by Spicejet: Spicejet will process a full refund on all such flights in the form of a credit shell. Similarly for spicejet flight having journey date on 20th May i have requested for refund but spicejet has declined to refund me amount instead they have informed me that my ticket amount is converted into credit shell maintained by them. - SpiceJet will credit the entire amount as a credit shell under your current PNR (Passenger Name Record). How can I use my credit shell ? Credit Shell is a form of credit note, which can be used to make a new booking with Spicejet for the same passenger(s) for travel on or before February 28, 2021. This can be viewed by retrieving the booking from the Spicejet Website/APP/Spicejet call-center. If your travel date was on or after 1st June, 2020 and if the credit shell was issued by SpiceJet then the validity of your Credit shell will be till 1 year from issuance date. 4. I am asking because it might help me answer in more detail probably.