Be sure to insert a battery from the - pole side as shown in the illustration. Make sure none of the remote buttons are jammed. Skip this step if the power … The original Sony remote will not work. Remote controls may not support mechanical functions, such as a power button. Infrared Remote Control not operating properly or not responding at all. If a full reset (restart) of the TV is required, Frequently Asked Questions for Troubleshooting, Press the power button on the TV to determine if the problem is with the remote control or not. For how to reset the other TV models, refer to: Remove external devices to confirm whether there aren't influences of external devices. If connections are complicated, take note of them, and make sure you can reassemble them before removing. Check that the orientation of each battery matches the positive (+) and negative (-) symbols in the battery compartment. If the remote control does not operate correctly due to poor battery contact or static electricity, the problem may be resolved by resetting the remote control. If the problem is due to the remote control, you will be guided in Section by remote control type. For details about connecting to the Internet or troubleshooting, refer to: If TV buttons can be operated, proceed to. The power button on my samsung tv is not working, do you know how to fix it? ... Training on many types of consumer electronics, training on Sony Samsung and JVC. Install new batteries into the remote control. Keep the remote control sensor area clear from obstacles. If the TV remote does not turn the TV back ON, press the small power button on the TV itself to turn it back ON. Remove the remote control cover and replace the batteries with new ones. If the TV turns ON, the issues is resolved. New components may not be compatible with older remote controls. This article is composed of the following items. It looks like JavaScript is disabled in your browser. If the lamp is not on, check whether or not the power cable or AC adaptor is not disconnected or loose. NOTE: Because each of these steps represents a possible solution, check the function of the remote control after completing each step. Josh C. … Select within the text to jump to the related settings screen. When a specific device is connected and the TV flashes, there is a possibility there is a problem with the connected device. ... but will not respond to the remote or turn off with the power button on the front of the set. If symptoms do not improve even after the procedures up to this step have been checked, proceed to Section C. Although there are two different communication systems (infrared/wireless) for remote controls, most Sony TV remote controls are Infrared (IR) remote controls.For Infrared remote control troubleshooting, refer to the following.Infrared Remote Control not operating properly or not responding at all. Start checking from Section A. NOTE: If only the Microphone button does not work on the TV remote control, check Voice Commands do not work on my remote. IMPORTANT: In case of a third party tuner / Set-Top Box, you may only be able to switch channels with the supplied third party remote control. For TVs other than Android TV™ listed below: If an error is displayed when you press a remote control button that is related to network services such as YouTube™ or Netflix, check whether the TV is connected to the Internet correctly. Battery power may be low. Select within the text to jump to the related settings screen. *1: If only the Microphone button does not work on the TV remote control, check Voice Commands do not work on my remote *2: If only the power button / channel button does not work on the TV remote control, check Infrared Remote Control not operating properly or not responding at all. First check whether the problem is due to the TV or the remote control. A place where you can find solutions and ask questions, Find information on Tourist Limited Warranty, List of Sony offices in Asia Pacific region that provide after-sales service activities, Never miss an update again! The original Sony remote will not work. Do not use a new battery and a used battery together or different kinds of batteries together. If the problem persists, refer to If a full reset (restart) of the TV is required and Frequently Asked Questions for Troubleshooting pages. How to pair the Touchpad Remote Control with the TV, Unable to operate previous BRAVIA TVs with the remote control included with a newly bought Android TV™, All Mobile, Tablets & Smart Devices products, After updating the TV system software, the remote control is not working or the TV is not responding to the remote control, How to & Troubleshooting for internet connection, Check whether or not the TV is in operation, Checking items of the remote control (common), Section B: Checking items of the remote control. Insert a battery consistent with the + pole and - pole according to the indication. Fluorescent light can interfere with remote control operation; try turning off any fluorescent light. For the location of the power button, refer to the Reference Guide supplied with the TV. How to perform a TV remote control software update. Wireless Remote Control not operating properly or not responding at all. Try the TV remote again by testing the volume buttons. If you cannot operate after confirming the above, service may be required. After 5 minutes plug the TV power cord back into the wall outlet. To get the full experience on Sony.co.uk, please change your settings to allow JavaScript. Units that were not originally supplied with remote control may not be remote compatible. NOTE: If only the Microphone button does not work on the TV remote control, check Voice Commands do not work on my remote. Demonstration of Q-Box remote control not working, except for on/off. When checking remote control operation, use with the TV with which the remote control was supplied. When you unplug the TV and plug it in again, the TV may not be able to turn on for a while, even if you press the power button on the remote control or the TV. Infrared Remote Control not operating properly or not responding at all. Some buttons on the Android TV and its remote control do not respond after rebooting the TV. If the TV is not working, try resetting it. How to perform a power reset on a Sony television. *1: If only the Microphone button does not work on the TV remote control, check Voice Commands do not work on my remote. The setting displayed varies depending on your model. *3: If only the power button does not work on the TV remote control, check Infrared Remote Control not operating properly or not responding at all. TV remote control not operating properly or not responding at all. Components over seven years old may not be compatible with current remote controls. Press the power button on the remote control for three seconds. Refer to the following article to check whether there is a software update for the remote control. Check if the TV is working properly. At the time of shipment, the supplied paired remote control cannot be used to operate other TVs. Check that the lamp (power lamp/standby lamp) on the front/bottom of the TV is on. Then, reinsert the batteries again according to the polarity (-/+).If the issue continues, we advise you to go through each section in the article using our complete troubleshooting guide. If the lamp is lit or is blinking in red, proceed to Step 3. Turn on the TV. Before trying any of the troubleshooting steps below, we recommend that you remove the batteries from the remote control for approximately 1 minute. This is because it takes time to. Depending on your model, a Bluetooth remote control is supplied and already paired with the TV. How to perform a TV remote control software update. For wireless remote control troubleshooting, refer to the following.Wireless Remote Control not operating properly or not responding at all. Some buttons do or do not respond when using the remote control. Find information and receive instant notifications about your product, Professional Products & SolutionsCompany InfoCorporate Social ResponsibilityContact Us. Find your nearest Sony store to view our latest products. Remove the batteries from the remote control. If TV buttons cannot be operated, proceed to Step2.