Samsung RF24FSEDBSR Quick Start Manual 21 pages. Have defrosted the ice maker … Page 18: Changing Water Filter To order more water filter cartridges, contact your authorized Samsung … Also See for Samsung RF24FSEDBSR. BestBuy (the place I bought this refrigerator) told me to contact Samsung to have the ice maker replaced. There's no problem with the water flow. Very slow and small qty of ice. The ICE OFF icon won't enable on my Samsung Refrigerator (Model: RF24FSEDBSR/AA Serial: ). The icon will light up and the Ice-Maker sec for - To turn the Power Cool function on stops making ice. The Temperature is set to -5, 34 and has been set at these temps for years. Ice maker … The ICE OFF icon came on without enabling the icon (did NOT push). I called 1-800-Samsung and left a call back number. The automated system said a representative would call me back in about 6 minutes, but no one called back after more than an hour. The ice maker is terrible. It also freezes into a clump, which then locks the ice bucket from being removed to 'unclump' the frozen block of ice, so you have to either reset the freezer or routinely remove the ice … Samsung RF24FS Series User Manual 37 pages.