Home Solutions Forums. Make sure that the Work Offline option in your Internet Explorer is not checked (tick marked). 1. You will get a Window of Command Prompt. Open Quick Heal Software -> Click on Internet & Network. This error appears if some files are missing or some settings are not configured properly. 3. Right click on Quick Heal icon which is pinned on Task Bar. Give us your email address and instructions to reset your password will be emailed to you. Change the default DNS by configuring active network connection settings (Run command ncpa.cpl to open network settings) and set it to open DNS i.e. Remove the tick mark from “Automatic configuration” and “Proxy server” options. Click Settings and click Internet Settings. If it fails yet, you need to do a few more settings. If same issue, press Windows+R button on keyboard together, you will get ‘Run’ window; type services.msc and click OK as below: 3. You will get option "Launch Antimalware". Restart the computer and try to update/activate Quick Heal again. Click on Start->All Program->Accessories->Right Click on Command Prompt->Click on Run as Administrator. In some other cases, an error message “File definition not found.” will appear. Select it, perform Antimalware. Try to update after removing the tick mark from “Enable proxy settings”. In this case, you need to download the latest product setup from “www.quickheal.com/installer”. 2. Sign up with us You will get option "Full System Scan" to perform full system scan. 8.8.8.8 and then retry to update. (2) Sometimes, you may have set proxy for Internet connection. Login to the support portal. Remove the tick mark from Enable proxy settings. Enter the server address and port number. If you are still not able to update, then restart the DNS client service.- Click on Start => Click on Run => type services.msc => Click on OK.- Right click on the DNS Client service and click on Restart.4. Make sure that the proxy settings in your Internet Explorer browser and the proxy settings in Quick Heal are the same. 3. Open Dashboard of Quick Heal, click on “ Resolve Now ” and verify the issue. - Go to tools(Alt + x)->Internet Options->Connections->LAN Settings->check highlighted junk entry in red marks as per below snap(Image-4). On your keyboard, press the Windows icon + R. On the Run screen, write the command cpl and press OK. Forgot Password. Remember me on this computer Forgot your password? In this case, an error message “Internet connection not found” will appear. Welcome . 1. Click on Firewall Protection. Even issue is same after retrieval, try to Update Quick Heal with alternate Internet connection having strong Internet Connectivity. Try to update after removing the tick mark from “Enable proxy settings”. 4. - Open Internet... 2. Enter the details below. If virus database is too old, update may fail. If you are tying to register/activate or update Quick Heal and getting the error message "Unable to detect internet connection" then please follow the below steps one by one and try to activate/update Quick Heal again.Solution :1. 3. (Save the Proudct Key before remving the product.) Change the default DNS by configuring active network connection settings (Run command ncpa.cpl to open network settings) and set it to open DNS i.e. Login Sign up. Type CHKDSK and then press Enter key. After completion of disk check, it will display the result of check.Do verify whether is there any Bad sectors/File System error or not. 3. Quick Heal Support & Services. If it fails yet, you need to do a few more settings. Remove all junk entries and configure setting as per below image. Type below command and press Enter.netsh winsock reset. Make sure that the proxy settings in your Internet Explorer browser and the proxy settings in Quick Heal are the same.To check proxy settings in Quick Heal :- Open Quick Heal software => Click on Settings => Click on Internet Settings.To check proxy settings in Internet Explorer :- Open Internet Explorer => Click on the Tools menu => Click on Internet Options.- Click on Connections => Click on LAN Settings (check the proxy settings here). Click on Start => in Search programs and files, type cmd.- Right click cmd from search results and click Run as administrator.2. Open Quick Heal, tab on 'Scan'. 2. Sign up. Remove your current version. Login . In this case, Network Profile is Work & by default setting for Work Profile as below: Make stealth Mode as OFF And File & Printer Sharing is ON for available Network Profile. Cancel Reset my password ...or login using Google Facebook Twitter. Open Quick Heal product. Click on Configure option of Advance scan settings. System requirements for Quick Heal antivirus, System requirements & feature compatibility, Unable to Complete Download Process without error code. If the problem persists, you can submit a ticket from below link or contact our Support numbers for further assistance. (1) The virus database is too old. Install and register the latest product. In any of these cases, you need to remove proxy setting. On the installer page, enter your Product Key and download the latest antivirus product setup. Posted by Samarth Joshi on 21 February 2015 07:10 PM, Getting error "Unable to detect internet connection" while activating/updating Quick Heal. Make sure that the Work Offline option in your Internet Explorer is not checked (tick marked).- Open Internet Explorer => Click on the File menu => Uncheck the Work Offline option, if checked.2. Retry to update after some time or connect alternate internet connection if there is weak/slow internet connectivity. If you are using a proxy server for Internet, you need to configure the same proxy settings in Quick Heal product. 8.8.8.8 and then retry to update. - It will ask you to restart computer.