Yesterday I purchased a 3 gal pancake compressor from Harbor Freight. Be prepared to provide your order number and a brief description of the reason for the return. Honda Accord Power Steering Problems Cause Petition, read stories from drivers who praise our work. You must provide a copy of your packing slip or order with the item listed. For more information on how we collect and use this information, please review our Privacy Policy. Be prepared to provide your order number and a brief description of the reason for the return. And we can sell them for a fraction of the price because we cut out the middleman and pass the savings on to you. Just bring the item along with the order packing slip or order and we will gladly exchange or refund the purchase. User's recommendation: Pay more and purchase from other retailers. The complaints are organized into groups with data published by vehicle, vehicle component, and specific problem. However, the re-stocking fee will be charged if the following conditions are … The lawsuit says sales of the jack stands were negligent because the stands were "unmerchantable" and unfit for their intended purposes. Download the Pump & Sprayer Return Form (PDF), Find recycling information applicable to your state, Merchandise may be returned within 90 days for a full refund or replacement, whichever you prefer, Shipping and handling charges are non-refundable, When returning an item to a store, you must provide a copy of your packing slip or order with the item listed, Due to safety hazards, items that use flammable liquids or gases, or contain hazardous materials cannot be returned through the mail – even if the item was drained of these materials, For safety reasons, certain products cannot be returned if opened – please call customer service at 1-844-416-9141, When returning an item to a store, the manager has the right to refuse returns of any item, at any time, for any reason, Proof of purchase is required for all returns and exchanges, Merchandise may be returned within 90 days of purchase for a refund or exchange in the original tender – check and debit card purchases may be refunded in cash, A valid government issued ID must be presented at the time of return, For safety reasons, items cannot contain oil or gas in them at the time of return or exchange, The manager has the right to refuse returns of any item, at any time, for any reason, For your convenience, you do not have to exchange or return the item to the store from which it was originally purchased, Item is exchanged for an upgraded product in the same category, Refer to page 2 to verify that your product SKU or item number is listed – if not, it can be returned to a store, All required fields must be filled in or we may be unable to fulfill your request. You must provide a copy of your packing slip or order with the item listed. Example: "Bad Brakes", "Toyota Recall", etc. "CarComplaints.com" ®, "Autobeef", "What's Wrong With YOUR Car?" Things Harbor Freight Employees Won’t Tell You: While Harbor Freight may not be the best stop for … September 19, 2020 — You'll only hear from us. THIS WARRANTY IS EXPRESSLY IN LIEU OF ALL OTHER WARRANTIES, EXPRESS OR IMPLIED, INCLUDING THE WARRANTIES OF MERCHANTABILITY AND FITNESS. CarComplaints.com ® is an online automotive complaint resource that uses graphs to show automotive defect patterns, based on complaint data submitted by visitors to the site. I believe harbor freight owes it to all it's customers to help them with a live customer service phone line for any issues or problems on purchased items. If that jack has a lot of play and/or broken parts then it oughta be a return no problem, but it might take a bit of chatting with the boss. Mr. Mitchell says he had safety mechanisms in place to catch the truck before it slammed to the ground. Well low and behold they implimented a restocking fee no ware in the store is a sign about restocking fees all you see are sign for 100 percent satisfaction guaranteed! So our tools will go toe-to-toe with the top professional brands. Add your complaint here, about any vehicle. All in all it was a piece of junk took forever to fill with air, so I decide to return it the very next day. Georgia plaintiff Markeith Mitchell purchased the Pittsburgh Automotive 6-ton jack stands (part number 61197) and used them a few times but allegedly experienced slip on the ratcheting mechanism while lifting his truck. Online purchases can be returned to any Harbor Freight store for an exchange or refund within 90 days of your purchase. Get 10% Off Your Entire Purchase When You Open a New Account. The jack stands were also allegedly unreasonably dangerous and caused damage to all buyers because the "jack stands were worthless in the condition they were purchased.". If for any reason you are not satisfied with an item purchased from Harbor Freight Tools, you may return the product within 90 days for a full refund or replacement, whichever you prefer. View entire discussion ( 5 comments) More posts from the harborfreight community ... Harbor Freight got me again went in for the 99 cent picks and ended up spending a hundred bucks. We have invested millions of dollars in our own test labs and factories. If you do not have a proof of purchase, please obtain a Return Authorization by contacting Customer Service at 1-800-444-3353, Monday thru Sunday, 6am to 6pm (PT). If you continue to use this site, you consent to this use of cookies. Have a car complaint to add? This warranty does not apply to damage due directly or indirectly, to misuse, abuse, negligence or accidents, repairs or alterations outside our facilities, criminal activity, improper installation, normal wear and tear, or to lack of maintenance. It's just that simple! For any difficulty using this site with a screen reader or because of a disability, please contact us at 1-800-444-3353 or cs@harborfreight.com. I don't see purchasing any more hand tools from Harbor Freight in the future. It’s quick, effective and absolutely free! The plaintiff says he stopped using the jack stands because he felt they were dangerous. UPDATE: I returned it to the store with no problems. I got a full refund onto my credit card. This warranty gives you specific legal rights and you may have other rights that vary from state to state. Proof of purchase (e.g. 102. Just got it home. Find recycling information applicable to your state. Proudly resolving consumer concerns since 2004. Front ¾ vehicle photos © 1986-2018 Autodata, Inc. dba Chrome Data. The lawsuit says the jack stands are unsafe due to manufacturing problems caused by aging in the tooling. Shipping and handling charges are nonrefundable. We use cookies to analyze & improve your experience, & to personalize content and ads. A 20% re-stocking fee may apply to an item being returned. To take advantage of this warranty, the product or part must be returned to us with transportation charges prepaid. You can call customer service at 1-844-416-9141 to seek more details. The Harbor Freight jack stand lawsuit brings claims for breach of warranty, negligence and products liability. See an associate for details or call customer service at 1-800-444-3353. We guarantee our Hand Tools to be free from defects in material and workmanship for the life of the product. September 19, 2020 — A Harbor Freight jack stand lawsuit alleges 1.7 million stands in the U.S. were sold with defects that made the jack stands too dangerous to use. The limited warranty term is 90-days beginning on the date of purchase or order. are trademarks of Autobeef LLC, All rights reserved. in-store receipt or packing slip/invoice), date and an explanation of the complaint must accompany the merchandise. The Harbor Freight jack stand lawsuit was filed in the U.S. District Court for the Middle District of Georgia, Macon Division: Mitchell, et al., v. Harbor Freight Tools USA, Inc.