Check Fuse on motor drive board, and ribbon cable on the motor drive board to make sure it is properly inserted into the connector on the controller board. Check wiring connections at the powerhead and wall console. Ensure that no buttons are stuck "pushed in" on wall console or any handlheld remote controls. Once you push this button, the light on the garage door opener … Reset Opener- Unplug (or disconnect power), wait 5 seconds, plug back in (repply power), and operate from the wall console, Check the ribbon cable on the motor drive board with the connection to the controller board. What if the opener will not operate by the wall button or remote (STB is lit)? Search for your model number to find a complete list of parts for your garage door opener. The status LED in (see wall console installation on page 18 for help). Note: This garage door opener is equipped with an automatic garage door balance detection system. (Safe-T-Beams 37220R for the Genie Excelerator). If it does not, check the fuse, circuit breaker or non-compatible GFCI. If your opener is made before 1993, please click here for important information. Disconnect wires connected to the wall console. This should help with most distance issues. FAQ: Troubleshooting Genie garage door opener products. Check/Repair. If the green indicator light stays on- contact Genie customer service. The Green LED light will turn on, then off when power is applied to the garage door opener. If it is blinking, try unplugging the mechanism for a few seconds. (Type A23 if it is the original remote). (see Safe-T-Beam system self-diagnostic troubleshooting section on page 24). If the lamp glows, power source and outlet are ok. ... Red LED flashes 3 times, pauses and repeats, and green LED is ON. The arrow on the carriage must be pointing towards the door. Replace the garage door remote control battery. Check open force adjustment (see set limit switches and force controls on page 20.) Cycles are restored at a rate of 5 cycles per 10 minute rest. There is a coax antenna available. The remote control will not work. (Type A23 for the original remotes). This can be used to reference the pages below if needed. The part number 34019T.S/The Coax is 108035.0007.S. (part # 30257T.S) Replace as needed. Limits that are less than 6 feet apart (usually 1 piece doors) will not allow the opener to run in the fast mode. Wait 10 minutes for the internal clock to provide additional cycles. Usually caused by an opener on the opposite door. See page 22. (part #'s 19807A04.S and 19806A04.S). Check open limit switch for a short circuit and for proper wiring. Both limits hang from right side of the rail viewing in from the outside. Adjust the force settings as needed. Check that both the garage door and opener are n good repair, properly lucbricated, and propery balanced as detailed in the maintenance section. What if the opener is running through both limits? If not: (not cracked, split, or broken) and placement of collar and clips. Adjust the force as needed. Note: Safe-T-Beam system must be installed and operational to enable the garage door to close. Check that all sections of the Screw Drive Rail are turning when the motor runs. Check when the garage door is fully closed, that the carriage activates the close limit switch. See page 22 for details. Replace the remote control battery. This would indicate the Safe-T-Beams could need replaced. Obstruction between the sensors, door is binding or door travel limit needs programming. Program code for each remote control into receiver memory (See programming the remote control on page 22). Check connections at the wall console terminals- tighten any loose connections. PDF Version of the Genie Excelerator® Owner's manual. To unlock your garage door opener, push the lock button for 5 seconds. (See erase all receiver memory on page 22). Check the garage door condition. What if there’s no distance from remote(s)? (2 cycles). Replace wall control and repair or replace the wiring Until a replacement wall console can be obtained if needed, disconnect the wall console and use only remote controls or wireless keypad to operate the garage door opener. Check Wires to ensure that they are not cut (staples can cut insulation and short wires). STI Safety Technology International, Inc. Genie Garage Door Opener – Excelerator Troubleshooting, Check STB – Both the Red and Green must be solid for the door to close, 2 Blinks and a Pause – Check alignment, clean lenses, replace Green STB or wire to Green STB, 3 Blinks and a Pause – Check for interference. Adjust as needed. Relocate the remote control inside the car. An improperly balanced door, damaged or worn counter balanced pring, binding door hardware or rollers may result in a "One-Blink" signal. (see set limit switch and force controls on page 20.) Do not unplug or disconnect power from the garage door opener. If the … Below is a video showing an example of what you would see if the indicator light was blinking on your Excelerator garage door opener 5 times. This diagnostic light is on Excelerator models: H8000, H8000-07, H8000D, ISD990, ISD995, ISD1000, PRO99, PRO99-21C, PRO99FN, and CMD9900. Try to eliminate these items if possible. Check position of the Series II multi function wall console vacation lock switch. Remove lens cover and check status light. Check condition (not cracked, split, or broken) and placement of coupler. Plug operator back in and operate from wall control, Check ribbon hardness on controller board, Replace old wall button wires and/or replace wall button with new series II wall button, If normal operation is restored, check door condition and balanace (this can cause a 1 Blink). Overcycled (wait 10 minutes) must leave unit plugged in! If normal operation is not restored, change controller board. See the chart below for more details and diagnostics. Led should be blinking 1 to 8 times to diagnose problem area. If so, erase all remote controls codes from receivers memory and reprogram for the remaining remote controls. The antenna should be hanging out the back of the operator. It’s important to note that when the lock button is on, your garage door opener will only work from the switch located by the door. Check power source: If the garage door opener is plugged into an outlet- plug a lamp into the outlet used for that powerhead. Check the Safe-T-Beam system for beam obstruction or misalignment of lenses. Sign up for our newsletter and be the first to know about coupons and special promotions. Ensure the remote control is pointing toward the garage door when pressing the control button. (See page 19). The average operating distance should be 25 feet. The status LED indicator light is located under the lens cover. Check limit wiring. Usually caused by an opener on the opposite door. Check their condition and replace or reconnect. Check Wall Console wiring for shorts, tight staples, or pinched wires. If problem remains, send control board. Warning: If you suspect a problem with the garage door hardware or springs, contact a Genie Factory authorized dealer for service, or contact Genie Customer Service. Replace these as needed. If status light is not blinking unplug opener, remove cover, check wiring harness and ribbon cable connection, check fuse on motor drive board. If problem remains, replace the controller and drive board. Green is usually a good thing, but the blinking green light on a garage door sensor needs some troubleshooting. Check close limit switch for a short circuit and proper wiring. Check Safe-T-Beam system diagnostic code. If you continue having problems with your garage door light blinking after having tried these solutions, the issue may be related to the logic board or a malfunction with the internal parts. Remove any obstruction between the safety reversing sensors. One of the first things a homeowner should do is check to see if there’s something in the path of the garage door’s safe operation. Adjust these force settings as needed. If the power source is OK, Check connections at the powerhead terminals (see wall console installation on Page 18, tightening any loose connections. The white wire from the up limit connects to screws 4&5. Cycles are restored at a rate of 5 cycles per 10 minutes, Check for shorted or pinched wires under limit bracket, Vacation lock switch on wall control is in the lock position. Replace any shorting staples and shorted wires. Check condition of the garage door and garage door spring(s). Check close limit switch setting (see set limit switches and force controls on page 20) Adjust as needed. Check STB – Both the Red and Green must be solid for the door to close; 2 Blinks and a Pause – Check alignment, clean lenses, replace Green STB or wire to Green STB; 3 Blinks and a Pause – Check for interference.