upBOARD’s online business processes & best practices get teams instantly focused and collaborating faster. A well-articulated Customer Problem statement is important because it helps you and your team wrap your heads around the problem you’re solving and empathize with potential customers. Our digital platform goes far beyond other software tools by including progress dashboards, data integration from existing documents or other software, elegant intuitive designs, and full access on any desktop or mobile device. While it tells you why your product is convenient, it does not situate your product as a disruption to the status quo. Additionally, problem statements help teams align their efforts around a common goal, clearly define what that goal is, and feel invested in achieving it. Get started with this template right now. Take a look at these four effective problem statement examples to better understand how you can write a great problem statement of your own, whether for a school project or business proposal. Dive into the team's feelings about the last sprint, and move forward productively. Focus your team’s attention on a customer’s experience. Example of a well-written Customer Problem Statement. A problem statement addresses an area that has gone wrong. “Customers need this product because it would allow them to access their textbooks on their phone.”. Target a specific group with whom you can build empathy. Call center: The assessment call is too complex, time consuming and administratively heavy, resulting in a diminished experience for the client as well as the staff member performing the work.Question 2: Why is it a problem? It helps all members of the team understand why they are working on the project and helps provide clarity on the reasons behind the project. It’s free. 2. A good example of a problem statement may be The problem of customers smoking in our rooms affects other customers, who don’t appreciate the smoke and smell, and our housekeeping staff, who spend significantly more time cleaning smoking rooms versus nonsmoking ones, the impact of which is low customer satisfaction, reduced occupancy rates, and increased cleaning costs. Learn more about upBOARD’s full portfolio of online digital best practice tools and templates for specific topics, including business strategy, marketing, human resources, operations, innovation, project management, change management, and software development. Add ideas, digitize sticky notes, and leave comments on the go with Miro mobile app. Customer Problem Statements are created by following the process in the steps below: The Customer Problem Statement is a critical component of a project’s statement of purpose. Save time by using our pre-made Customer Problem Statement template instead of creating your own from scratch. A Customer Problem Statement clearly elaborates on the problem that your product or service solves for your customers. “I realise that this situation is difficult, but let’s try and find a solution.” Coming at the top of our list, … Help your team quiet the chaos and focus on what really matters. Need to share your Customer Problem Statement template with others? Miro enables you to engage co-located and remote teams on a virtual whiteboard, without constraints. By contrast, this statement is well-written. Use a customer problem statement to ensure your team is addressing a real customer need or problem at each stage of a project. Statement of the problem Customer satisfaction is one of the most important issues concerning business organizations of all types, which is justified by the customer orientation Philosophy and the main principles of continuous improvement of modern enterprises. You’re focusing on the problem, not the solution. 6+ Problem Statement Examples & Samples in PDF Statements are opinions, comments, or messages that can be conveyed either directly or indirectly by verbal or nonverbal means. With a Customer Problem Statement as the backbone of a project, team members will be less likely to understand the problem differently, and will be more likely to strive for a common solution. Online Business Processes & Best Practices Tools & Templates. Collaborate in real time to identify what you can improve in your processes. A problem statement is a clear concise description of the issue(s) that need(s) to be addressed by a problem solving team. By contrast, this statement is well-written. Unlike most traditional templates in MS Word, Excel, or PowerPoint, upBOARD’s online Customer Problem Statement template allows any team or organization to instantly begin collaborating with our complete input form that focuses on customer issues, needs, and emotions. Welcome to the No-Code Software Revolution, Lean Startup’s Latest Tool for “Innovation Accounting”, The Business Consulting Industry is Booming, and it’s about to be Disrupted, 6 Ways to Create Innovation Culture with Virtual Tools, This Key Performance Indicator (KPI) Template Drives Business Success, How Coronavirus is Disrupting the $250 Billion Consulting Sector. Consider how they feel, how they’re being impacted financially or in other ways, and any other important details about their thoughts or feelings. “Customers find it cumbersome to carry their textbooks around and risk forgetting their textbooks when they need to bring them to class.”. The statement is meant to help you understand the experience you are attempting to transform, or the space you are attempting to enter, by building your new product or service. 1.2. A Customer Problem Statement is a detailed description of an issue that needs to be addressed by a problem-solving team.It is written to focus the team at the beginning, keep the team on track during the innovation project, and to confirm that the team delivered an appropriate solution that addresses a real customer need at the end of the project.