Clash Champs is the Premier Clash of Clans News Hub. One was a X mas tree on the edge. I tried using the in-game support method, but it kept crashing. Support / Contact Us / Question; How to contact us. A: Android devices use google+ instead of GameCenter. Over the years a lot of us have contacted support for various reasons: complaints, ideas, account recovery, reporting others, technical issues, etc. Second was switching my main account and secondary account around on iOS. Has it improved or gotten worse? They got me moved over in reasonable time, especially since I figured I was hosed. If you cannot enter the game, please email our support directly and provide them with your Game Center name and/or Facebook profile link, in-game name and also which clan you belong to (if you belong to one). The more serious the higher the priority assigned. (If sharing experiences please let us know about when this was...recent, Sept 2017, 2 years ago, yesterday?). The first time they messaged me back within minutes and the clan name was changed from Klan related title to one involving Daisy’s which made me smile. I Need a Base. Web. But I admit after getting 5 dumb responses in a row I send a troll message or two. If I have a question that I get a generic response to that has sidestepped what I wanted I reply asking to talk to someone who knows more. Hey all! →Restrictions and check that In-App Purchases is set to ON. Clash of Clans. To optimize your attack strategies learn about how each unit works on the Barracks' Troop Training screen. Its Free! Press question mark to learn the rest of the keyboard shortcuts, https://supercell.helpshift.com/a/clash-of-clans/?p=web&contact=1. If you do so, please do not edit the subject-line as it contains your player ID. I’ve sent many real support tickets. A: While most of the transactions go smoothly, sometimes Apple or Supercell servers might be slower than usual or experience an error. If you cannot enter the game, please email our support directly and provide them with your Game Center name and/or Facebook profile link, in-game name and also which clan you belong to (if you belong to one). Been playing since a month or two after release. A: Yes you can. It starts when one or more people report you in-game. This is how you get all future contacts ignored easily. , i have contacted them several time and they were OK. the only thing i hate about their support is that they take over 12 hours to respond especially in account recovery issues. A: Make sure that your device is set to allow in-app purchases. Once I finally managed to get through, the support was decent. Just brush it over and wish me luck. I try my best to provide as much detail as possible. Throwing all your troops into combat without considering the cost versus benefit can lead to a Pyrrhic victory, where you end up spending more resources than you gained. it used to be a week before you'd see a response sometimes. This can be people tapping the report button in clan chat, or it can be people submitting screenshots of your profile or base layout through in-game support. I don't even think that is possible with supercell support. Used all customer service methods I could find without any resolution. You can contact support at: clashofclans.android@supercell.net (Android only) or clashofclans.feedback@supercell.net maybe they have game accounts :\, I’ve contacted them 3 times. We try to answer common questions with our FAQs, so please take a moment to browse these helpful articles. Welcome to the subreddit dedicated to the smartphone game Clash of Clans! Q: What is a maintenance break and why does clash of Clans have them? They are still robot puppets though and nothing ever really gets done I feel. Different units will attack according to their capabilities and preferred targets. Frequent contacter of support. If they don't, try restarting the game. After this, open Clash of Clans and go to the in-game setting. Each time you deploy a unit, a crosshair will highlight the unit's first target. A: After combat, all troops still on the battlefield turn back into Elixir and soak into the earth. If you did have your game linked to GameCenter, then simply log in to your old account and open up Clash of Clans. A: In the Air Sweeper update, name changes became available. You’ll only be able to change your name in Clash of Clans once, and this only becomes an option once your Town Hall reaches level 5. They're supporting a game they haven't/don't play. However, you can start a new game on any device that doesn't have a previous game of Clash of Clans on it. Remember that the only way to transfer your account to a new device is to have it linked to a Game Center account. I really can’t fault them. If all else fails, please contact customer support via the In-App reporting form and they'll get back to you as soon as possible! I contacted about 18 months ago. A: Currently it's not possible to restart your game. Login to Game Center on your new device and the game will ask if you want to load your village on the new device. Home; Bases. Here we provide Tournaments, Recruiting, Base Links, Media Content, and everything related to COC. Press J to jump to the feed. Had an issue with gems not showing to my account. now its more like a dayish. Q: How can I contact support to get assistance? It should prompt you to restore your old village. If they mark your questions as "spam" you'll likely get looked at slower if at all. Or any relevant explanation as to what happened. Simply say yes! The next person puts more time into looking at the issue, often taking more time to reply after the initial response but also being able to provide me with what I need. I admit the support guys answer a lot faster now as to when the game first came out. →General Have never actually fixed an issue I’ve had. [Ask] Supercell Customer Support for Clash of Clans: Good, Bad, or Ugly? Some answers are cookie cutter bullshit answers and other times you catch the 1/1000 who actually play, give a shit, and give a full wholehearted response that makes you feel like they actually read what you said. Close. 26. I was playing on a really old tablet that finally wasn't supported by CoC anymore. Think of your troops as resources to be spent wisely. A: Clash of Clans supports only one account per device. They did it, but it look a bunch of verification and a couple weeks to complete. As far as response time, they are impeccable. A: Maintenance breaks usually mean they need to update servers, address a minor bug, support new content or improve the general quality of gameplay! (I do!) Also check defensive turrets' info as well to learn which units they target. I happen to work in IT and do some support work, so do my best to provide as much detail as I can, while determining that my query is logical (not emotional though that doesn't always work for me lol) and most importantly considering that on first contact I'm talking to a tier 1 support person.