*) involves decisions that relate to system capacity, the geographic location of facilities, arrangement of departments and placement of equipment within physical structures, product and service planning, and acquisition of equipment. Here is the one developed by the Markula Center for Applied Ethics: 1. Chapter 5 10. CHAPTER 1 Introduction to Operations Management LEARNING OBJECTIVES After completing this chapter you should be able to Define operations management. The ability of an organization to respond quickly to demands or opportunities. These include the following: What: What resources will be needed, and in what amounts? Operations is that part of an organization responsible for the creation of value in the form of goods and/or services, ideally balancing the supply of these items with customer demand. Chap 1 introduction to management 1. (Organizational Governance & Organizational Strategy. *) Organizations are increasing their levels of outsourcing, Buying goods or services instead of producing or, Transportation costs are increasing, and they need to. More specifically, it is the management of the conversion of land, labor, capital, technology and management inputs into desired outputs of goods or services. He developed principles of motion economy that could be applied to incredibly small portions of a task. It is important to note that goods and services often occur jointly. Is there more to it than just what is legal? *) Services often have a higher degree of labor content than manufacturing jobs do, although automated services are an exception. Created Date: 8/5/2003 6:44:43 PM Document presentation format: On-screen Show Company: University of New Hampshire Other titles: Arial Tahoma Wingdings Times New Roman Blends Chapter 1 - Introduction to Operations Management Learning Objectives What is Operations Management? Chapter 1 Introduction to Production Operation Management INTRODUCTION Production/operations management is the process, which combines and transforms various resources used in the production/operations subsystem of the organization into value added product/services in a controlled manner as per the policies of the organization. For example, having the oil changed in your car is a. Operations management is the management of the processes that transforms inputs into the goods and services that add value for the customer. Immediate suppliers which led to numerous problems: *) During the last decade, many organizations adopted. *) Finding new or improved products or services are only two of the many possibilities that can provide value to an organization. *) The human relations movement emphasized the importance of the human element in job design. A standard of behavior that guides how one should act. Physical items produced by business organizations. *) The numerous operations failures mentioned at the beginning of the chapter underscore the need to improve the way operations are managed. An example is not allowing a person who has had too much to drink to drive. Start studying Chapter 1: Introduction to Operations Management. Therefore, it is that part of an organization, which is … They include purchasing. Principles of Management CHAPTER 1: Definition ,Principles and Basics of Management By: Rafiullah Sherzad Lecturer, Kardan Institute of Higher Education for producing the goods or providing the services offered by the organization. compares them with previously established standards to determine whether corrective action is needed. In doing so managers use various approaches from the. Finance and operations management personnel cooperate by exchanging information and expertise in such activities as the following: 1. Chapter 1: Introduction to Operations Management study guide by wregono includes 35 questions covering vocabulary, terms and more. *) The external parts of a supply chain provide raw materials, parts, equipment, supplies, and/or other inputs to the organization, and they deliver outputs that are goods to the organization's customers. Budgets must be periodically prepared to plan financial requirements. One or more actions that transform inputs into outputs. (Too few or too many planes, or even the right number of planes but in the wrong places, will hurt profits.). The increasing importance of e-business has added new dimensions to business buying and selling and has presented new challenges, Supply chains are complex; they are dynamic, and they, *) Inventories play a major role in the success or failure, 1. ), Support the core processes. Quantitative information may be emphasized at the expense of qualitative information. 1. Describe decisions … - Selection from Operations Management: An Integrated Approach, 5th Edition [Book] The part of a business organization that is responsible for producing goods or services. Purchasing, Industrial Engineering, Distribution, Maintenance. Learn vocabulary, terms, and more with flashcards, games, and other study tools. *) Quality assurance is usually more challenging for services due to the higher variation in input, and. *) Service operations are often subject to a higher degree of variability of inputs. Three Basic Business Functions. *) The need for managing risk is underscored by recent events that include the crisis in housing, product recalls, oil spills, and natural and man-made disasters, and economic ups and downs. *) All managers use metrics to manage and control operations. A sequence of activities and organizations involved in producing and delivering a good or service. Operations Management is the process of converting inputs into desired outputs. essential for the airline to maintain cash flow and make a reasonable profit. the prices that customers are willing to pay for those goods or services. 1-3 Introduction to Operations Management Goods or Services Goodsare physical items that include raw materials, parts, subassemblies, and final products. •Automobile •Computer •Shampoo Servicesare activitiesthat provide some combination of time, location, form or psychological value. Similarities between managing the production of products and managing services: a. The operations function involves the conversion of inputs into outputs. *) Competitive pressures have led to an increasing number of new products, shorter product development cycles, and increased demand for customization. An abstraction of reality; a simplified representation of something. Decisions that relate to system capacity, geographic location of facilities, arrangement of departments and placement of equipment within structures, product and service planning and more. These are generally tactical and operational decisions. … Marketing is also responsible for assessing customer wants and needs, and for communicating. for assessing consumer wants and needs, and selling and promoting the organization's goods or services. Chapter 8 16. *) A number of Japanese manufacturers developed or refined management practices that increased, The lingering recession and slow recovery in various sectors of the economy has made managers cautious about investment and rehiring workers that had. 1. 1.1: Introduction to Operations Management. Quizlet flashcards, … A standard of behavior that guides how one should act in various situations. in order to give customers realistic estimates of how long it will take to fill their orders. They are simplifications of real-life phenomena. *) Frank Gilbreth was an industrial engineer who is often referred to as the father of motion study. A sequence of activities and organizations involved in producing and delivering a good or service. The management of systems or processes that create goods and/or provide services. Chapter 9 18 . Operations managers, like all managers, have the responsibility to make ethical decisions. *) Manufacturing jobs are often well paid, and have less wage variation than service jobs, which can range from highly paid professional services to minimum-wage. can be defined as a set of interrelated parts that must work together, In a business organization, the organization. The management of systems or processes that create goods and/or provide services.