A hiring manager/committee usually have only 20-30 seconds to select or reject a resume for the preliminary round and there are some very specific things they are looking out in that time-frame. However, the gravity and the extent of communications handled is not clearly portrayed by the statement above. Ensure backup, recovery, and data restoration of production server daily. Ability to translate business requirements to technical requirements both written and verbally. Provided all testing and training of all the HIS system and software used for the business needs of the office. Another important note is to tweak this section based on the responsibilities and guidelines of the job you are applying to showcase that you are not only qualified but excel in the skills required to get the job done. Complied extensive test data, approved test scripts and Test Case Execution Records (TCERS) to be used by a third party quality assurance vendor. Supported server migration to VMware and newer hardware platforms, meeting expanding customer needs. Analyzed reports and database to identify inconsistencies and ensured adequate implementation of the new system, Led an offshore team of 5, guided them with customer needs, specifications, design targets, development process, design standards, techniques and tools to support task performance, Recognized with performance awards: 'Pat on the back', 'Valuable Contribution Star' and 'Dream team award'. First backup responder for sites in Pennsylvania, Ohio, Kentucky, Oklahoma, and 5 sites in Texas. Projects include 2 transition/purchasing projects, 3 process improvement/data analytics projects and ongoing support to the Obsolescence management & Cost engineering team. Gathered business and technical information solutions to determine the specific services and functions to be monitored. Installed and configured app servers on various platforms. Experience in using a ticketing system, explained the process taken to resolve the issue in a detailed manner or escalate to a higher level of support and schedule a follow up for myself. Job description: Business systems analysts identify IT system application problems and recommends solutions. Next, convert the unmanaged code to managed code. gathering data and troubleshooting, Facilitated business process modeling, mapping and analysis workshops with business-technology audiences including senior members of management. Participated in and led projects for improving Lawson utilization. 2. Led testing cycles by reviewing Test Plans, Feature Files and defect triage on a regular cadence. 7. Planned and oversawenvironment copydown following upgrade of Production environment. in less than 120 days to meet fiscal year end. Handled all financial issues for the west coast dealers by communicating with vendors and customers to resolve issues. Don’t forget to include a Career Synopsis or Objective. But, sometimes, candidates just go overboard, use complicated words and convoluted sentences which have no correlation with the project or their personality. Demonstrated the ability to work actively in different phases of … Confidential, WI (04/2009 to 06/2010) Business Systems Analyst Project Description:The goal of the project was to streamline the mortgage process with Web-based tools. Thus, just by being honest towards the quality of your experience and giving accurate details you and your candidature will gather an interviewer’s respect even before meeting him in person. Rebuild EU's windows accounts when customers experience issues syncing with the profile server, Troubleshoot with customers to ensure all software are functioning properly, Provide Microsoft Suite 2007 support which includes rebuilding outlook profiles, pst management, calendar, global address, forms via remote assist, Experience working in Microsoft Exchange Console such as moving mailboxes or editing x400 or smpt, sip, Provide Active directory Support from creating/editing objects to modifying permissions, Troubleshoot permission issues with shared folders on profile servers. Executed test case, monitored test progress and managed pre-production defects in Quality Center. Ensured user work stations were neat (cabling) and all UPS units were working correctly, to reduce any time lost for migrations, power outages, or moving stations. Managed team of ETL developers for implementation. Obviously, all the serious contenders of the job will be asking the same questions to themselves and will highlight their achievements based on their understanding of the job, but there are few guidelines that will make your resume stand apart. Maintain Active Directory Services, Kronos, call routing, remote access, network security, fault tolerance, and optimization of server and network resources. Provided on-site and remote support for over 300 end users to ensure optimal up time for the end users (tier 1 and 2 support). Created and implemented SQL Server Integration Services (SSIS) packages to upload data from flat files and transform data to RidersNeeds data structure. Installed, configured, and supported servers in production and development environments. This skills and expertise section should include : The hiring managers are very skilled in skimming, so they know which section to skip while going through your resume and; You have to be very selective in what you include on your resume and give details about only those projects which you feel will make the most impact on your candidature.